Frequently Asked Questions
What makes CoverAll different from other pest control companies?
CoverAll Pests specializes in solving the chronic and complex pest problems other companies can’t. Our programs are designed specifically for multi-family housing, focusing on reducing tenant complaints, preventing spread, and minimizing workload for onsite teams.
Do you specialize in apartment communities?
Yes. Multi-family housing is our primary focus. We understand unit-to-unit spread, tenant turnover, sanitation variability, and compliance requirements such as REAC and code inspections.
How do you reduce tenant pest complaints?
We reduce complaints through consistent weekly service, treating source units, managing tenant communication and prep instructions, responding quickly to urgent issues, and documenting every visit.
How quickly do you respond to pest issues?
Urgent issues are typically handled same-day or next-day, depending on availability.
Do you communicate directly with tenants?
Yes. We handle service confirmations, prep instructions, follow-up communication, and completion notifications.
Do you provide documentation for inspections and audits?
Yes. We provide detailed service notes suitable for REAC inspections, code compliance, internal reporting, and tenant disputes.
Can you help with chronic or problem units?
Absolutely. We specialize in identifying and stabilizing chronic units so infestations do not continue spreading.
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