Frequently Asked Questions
MULTI-FAMILY & PROPERTY MANAGER FAQs (7)
What makes CoverAll different from other pest control companies?
CoverAll Pests specializes in solving the chronic and complex pest problems other companies can’t. Our programs are designed specifically for multi-family housing, focusing on reducing tenant complaints, preventing spread, and minimizing workload for onsite teams.
Do you specialize in apartment communities?
Yes. Multi-family housing is our primary focus. We understand unit-to-unit spread, tenant turnover, sanitation variability, and compliance requirements such as REAC and code inspections.
How do you reduce tenant pest complaints?
We reduce complaints through consistent weekly service, treating source units, managing tenant communication and prep instructions, responding quickly to urgent issues, and documenting every visit.
How quickly do you respond to pest issues?
Urgent issues are typically handled same-day or next-day, depending on availability.
Do you communicate directly with tenants?
Yes. We handle service confirmations, prep instructions, follow-up communication, and completion notifications.
Do you provide documentation for inspections and audits?
Yes. We provide detailed service notes suitable for REAC inspections, code compliance, internal reporting, and tenant disputes.
Can you help with chronic or problem units?
Absolutely. We specialize in identifying and stabilizing chronic units so infestations do not continue spreading.
COMMERCIAL CLIENT FAQs (3)
Do you service commercial properties?
Yes. We service restaurants, offices, warehouses, retail centers, medical facilities, hospitality properties, and more.
Can you handle businesses with strict sanitation requirements?
Yes. Our commercial programs focus on discretion, compliance, and prevention.
Will pest control disrupt my business operations?
We work around your hours whenever possible and use targeted treatments to minimize disruption.
RESIDENTIAL CLIENT FAQs (3)
Do you offer residential pest control?
Yes. We service single-family homes, townhomes, duplexes, condos, and small residential properties.
What if another company already tried and the pests came back?
We focus on identifying why the problem persists and addressing the root cause.
Are your treatments safe for families and pets?
Yes. Treatments are applied according to label requirements and safety standards.
TENANT FAQs (4)
How do I request pest control service?
Tenants may submit service requests by clicking the Tenant Service Request button on our home page or through their property’s approved request system or tenant portal.
Do I need to prepare my apartment before service?
Prep instructions are provided before service to ensure effective treatment.
Will I be notified before service?
Yes. Tenants typically receive service notifications.
Why do pests sometimes return after treatment?
In apartments, pests may migrate from nearby units, requiring consistent multi-unit treatment.
GENERAL FAQs (4)
What pests do you treat?
We treat German and American roaches, rodents, ants, flies, bed bugs, mosquitoes (including In2Care), and other structural pests.
Do you offer recurring service?
Yes. Recurring service is the most effective way to keep pest pressure low.
What areas do you serve?
We service the Houston, Austin, and San Antonio metro areas.
How do I get started?
Request a proposal or contact our team for an assessment.
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